Pay for resolutions, not seats
Every plan includes chat, email and voice. You pay for the conversations Spark resolves; hand-offs to your team are always free.
Monthly
Annual
−20%
Starter
One agent on one brand, for teams proving the case.
$390
per month
1,500 resolutions a month
Chat, email and voice
10 playbooks
Weekly quality report
Growth
Most popular
Several agents, every conversation scored, and SSO.
$1,490
per month
8,000 resolutions a month
Unlimited playbooks
Quality scores on every conversation
SSO and role-based access
Enterprise
Private deployment, custom terms and a named engineer.
Custom
Volume pricing
Private cloud deployment
Data residency of your choice
99.95% uptime SLA
14-day free trial on every plan
No setup fees
Cancel any time
Trusted by 1,200+ support teams
northwind
Lumen
parcelry
Harbor Bank
orbitra
Fieldstone
QUANTA
vela air
Mosaic Health
tessel
brightline
KESTREL
Compare every plan
Usage
Resolved conversations
Per month, all channels
8,000
Agents
5
Brands
3
Languages
45
Hand-offs to your team
Never billed
Free
Channels
Web and in-app chat
Voice
WhatsApp and SMS
Custom channels via API
Playbooks and actions
Knowledge sync
Help centre, macros, past tickets
Playbooks
Unlimited
Actions in your systems
All connectors
Simulation on past tickets
Bring your own model
Quality
Quality scoring
Every conversation
Custom scorecards
5
Suggested improvements
Conversation history
1 year
Security and admin
PII redaction
Single sign-on
SAML and OIDC
SCIM provisioning
Audit log export
Data residency
EU, US or UK
Private deployment
Support
Support
Priority chat
Onboarding
Guided launch
Uptime SLA
99.9%
