We build the teammate we wished we had on shift
Spark started on a support floor that was drowning. Today our agents resolve millions of conversations a month for more than 1,200 teams, and we still read the transcripts every week.
2021
founded in London
1,200+
support teams in production
Why we started
In 2021 our founders ran support at a fast-growing marketplace. The chatbots they bought could answer questions but couldn’t do anything, so every refund, change and reset still landed in a queue.
So they built the opposite: agents that follow the same playbooks a new hire would, take real actions in the systems that hold the answer, and show their working on every conversation.
That is still the whole company. Everything we ship has to help an agent finish the job for a customer, or make it easier for a team to trust it.
founded in London
support teams in production
conversations resolved
people across 14 countries
How we got here
2021
First playbook in production
A refund playbook for one marketplace, scored on every conversation from day one.
2022
Seed round and first ten customers
Retail and travel teams, all found through support leads telling each other.
2023
Voice goes live
Phone agents with sub-second replies, built on the same playbooks.
2024
Series A, Lisbon hub opens
Funding to grow research and a second home for the product team.
2026
Spark Voice 2.0
Answers in 600ms across 45 languages, with every call traced and scored.
The people behind it
Hannah Weiss
Co-founder and CEO
Rafael Duarte
Co-founder and CTO
Ines Moreau
Head of Research
Amara Okafor
Product Lead
Where we work
Three hubs and a lot of kitchen tables. Most of the team works remotely, close to the customers they look after.
64 people · 14 countries · 3 hubs
Come build it with us
We are a small team with a lot of conversations to get right. If that sounds like your kind of problem, we would like to hear from you.
open roles
countries
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