Order #48213
Delivered Oct 2 · Gold customer
Item
Ceramic vase, sand
Total
€64.00
Carrier
DHL Express
Photo shows damage on arrival
New
Support that resolves, not just replies
Spark puts AI agents on chat, email and voice that refund, rebook, reset and resolve, inside the rules you write and with every step on the record.
14-day free trial
Live in under a week
SOC 2 Type II
Trusted by 1,200+ support teams
northwind
Lumen
parcelry
Harbor Bank
orbitra
Fieldstone
QUANTA
vela air
Mosaic Health
tessel
brightline
KESTREL
From first message to done
Spark follows your procedures step by step, calls the systems that hold the answer, and closes the loop with the customer. Pick a playbook to watch it run.
Everything it takes to finish the job
Answering is the easy part. Spark is built for the rest: acting in your systems, staying inside policy and knowing when to bring in a person.
Takes real actions
Refunds, rebookings, plan changes and lookups, through the same APIs your team uses.
shopify.find_order
200
stripe.refund
200
zendesk.add_note
200
hubspot.update
200
Guardrails on every turn
Each reply is checked before it’s sent.
PII masked
Refund under limit
On-policy answer
Prompt injection blocked
Fluent in 45 languages
Detected in the first message and answered in kind.
Hello
Hola
Bonjour
Hallo
Ciao
Olá
Hej
Merhaba
Learns from what you already have
Help centre, macros, past tickets and PDFs, kept in sync.
Help centre
412 articles
Past tickets
38k resolved
Policies
16 PDFs
One agent, every channel
The same brain on chat, email, voice, WhatsApp and SMS. Context follows the customer when they switch, so nobody has to repeat themselves.
Chat
Email
Voice
Hands off with context
When a person should take over, they get the whole story.
Handed off · 40s
SUMMARY FOR ANA
Water damage claim, €6.2k. Photos and policy attached. Customer prefers a call after 5pm.
3 photos
Policy HX-22719
Call after 5pm
Build it, launch it, improve it
One workspace for the people who write the procedures, the people who answer for the results and the agent that does the work.
1
Build
Write playbooks in plain language
Describe the procedure the way you’d train a new hire. Mention a tool and Spark calls it; set a limit and Spark won’t cross it. Simulate hundreds of conversations before anything goes live.
Natural-language steps with typed tool calls
Limits and hand-off rules per playbook
Simulation on real past tickets
2
Launch
Go live on every channel at once
Turn on chat, email and voice from one configuration. Your team sees every conversation as it happens and can take over with a click.
Chat, email, voice, WhatsApp and SMS
Live inbox with one-click take-over
Brand voice and tone per channel
3
Improve
See what to fix next
Every conversation is scored for accuracy, policy and tone. Spark spots the questions it can’t answer yet and drafts the fix for you to approve.
Quality scores on 100% of conversations
Knowledge gaps found automatically
Suggested fixes, tested before release
Numbers your CFO and your customers both like
Median across Spark customers live for six months or more.
82%
of conversations resolved without a person
0.9s
median first response, on every channel
4.8/5
average customer rating after a Spark conversation
−71%
cost per contact in the first year
Plugs into the stack you already run
Native connectors for helpdesks, commerce, billing and CRM, plus a typed API for anything in-house. Most teams connect their first three systems in an afternoon.
Helpdesk
Commerce
Payments
CRM
Messaging
Voice
Identity
Data
Loved by the teams who answer for it
parcelry
“We expected Spark to deflect the easy tickets. It ended up closing refunds and delivery changes end to end, and our team finally has time for the conversations that need a person.”
Priya Raman
VP Customer Operations, Parcelry
Harbor Bank
0
policy breaches in a year
“Compliance signed off because they could read the playbooks themselves. Spark writes the reply; the limits decide the money.”
Jonas Lindqvist
Head of Digital Service
vela air
9×
peak-day capacity
“Storm days used to mean a four-hour hold queue. Now the agent rebooks thousands of passengers before our morning shift logs on.”
Sofia Almeida
Director of Customer Care
northwind
4 days
from contract to live
“We connected Shopify, Stripe and Zendesk on a Tuesday and had Spark answering live chat by Friday. The simulations meant no surprises.”
Marcus Bell
Head of Support Engineering
Enterprise-grade, from the first conversation
Spark runs in your region, keeps your data out of model training and records every action with the rule that allowed it.
SOC 2
Type II
ISO
27001
GDPR
EU hosting
HIPAA
BAA available
PII redaction
Card numbers, IDs and health data are masked before any model sees them.
Data residency
Host in the EU, US or UK, or deploy privately in your own cloud.
SSO and roles
SAML, SCIM and permissions down to a single playbook.
Full audit trail
Every action, rule change and release, exportable to your SIEM.
No training on your data
Conversations never train shared models. It’s in the contract.
99.95% uptime
Multi-region failover across cloud and model providers.
Questions, answered
Can’t find what you need? Our team replies within a working day.
Or email hello@example.com
